TERMS AND CONDITIONS

EcoCore Trading CC t/a Core Pack

Last updated: 02 January 2026

1. INTRODUCTION

Welcome to Core Pack.

These Terms and Conditions govern your use of the website located at
https://www.corepack.co.za

(“the Website”) and any purchase of products from
EcoCore Trading CC t/a Core Pack (“the Company”, “we”, “us”, or “our”).

By accessing or using this Website, you agree to be bound by these Terms and Conditions.
If you do not agree, you must not use this Website.

These Terms are governed by the laws of the Republic of South Africa.

2. DEFINITIONS

In these Terms and Conditions:

• “Company”, “We”, “Us”, “Our” refers to EcoCore Trading CC t/a Core Pack
• “You”, “User”, “Customer” refers to any person accessing or using the Website
• “Website” refers to https://www.corepack.co.za
• “Products” refers to goods offered for sale on the Website
• “Business Day” refers to Monday to Friday, excluding South African public holidays

Words in the singular include the plural and vice versa.

3. USE OF THE WEBSITE

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict the use of the Website.

You may not:

• Misuse the Website or its content
• Attempt unauthorised access to systems or data
• Introduce viruses, malware, or harmful code
• Use the Website for fraudulent or unlawful purposes

We reserve the right to suspend or terminate access for misuse.

4. PRODUCT INFORMATION

We make every effort to ensure that product descriptions, specifications, images, and prices are accurate.

However:

• Images are for illustrative purposes only
• Colours, sizes, and finishes may vary slightly
• Errors may occur despite reasonable care

We do not guarantee that all information is error-free.

5. PRICING & AVAILABILITY

All prices are displayed in South African Rand (ZAR) and are subject to change without notice.

Product availability is not guaranteed.
If a product becomes unavailable after an order is placed, we will notify you and offer a suitable resolution, including a refund where applicable.

We reserve the right to cancel orders resulting from pricing or stock errors.

6. ORDERS & PAYMENT

Orders are considered confirmed only once payment has been received and cleared.

Accepted payment methods are displayed during checkout.

If payment is not received within 7 (seven) business days, the order may be automatically cancelled.

7. DELIVERY

Delivery timeframes provided are estimates only and may vary due to factors beyond our control.

We are not responsible for delays caused by:

• Courier services
• Incorrect delivery details supplied by the customer
• Force majeure events

Risk of loss passes to the customer upon delivery.

8. RETURNS & REFUNDS (CPA)

Returns and refunds are handled in accordance with the Consumer Protection Act (CPA).

Customers may be entitled to returns or refunds in cases of:

• Defective goods
• Incorrectly supplied items
• Other circumstances permitted under the CPA

Certain products may be excluded from returns where permitted by law (e.g. custom-made or hygiene-sensitive items).

Full details are set out in our Returns & Refunds Policy.

9. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property rights in and to the Website and its content are owned by
EcoCore Trading CC t/a Core Pack.

You may not reproduce, distribute, or exploit any content without prior written permission.

10. THIRD-PARTY LINKS

The Website may contain links to third-party websites.

We are not responsible for:

• The content of external websites
• Their privacy practices
• Any loss or damage arising from their use

11. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, the Company shall not be liable for any indirect, incidental, consequential, or economic loss arising from:

• Use of the Website
• Purchase or use of Products
• Delays or service interruptions

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that may not be excluded under law

12. DISCLAIMER

The Website and its content are provided “as is” and “as available”.

We do not warrant that:

• The Website will be uninterrupted or error-free
• Content is always complete, accurate, or current

13. PRIVACY & POPIA

EcoCore Trading CC t/a Core Pack processes personal information in accordance with:

• The Protection of Personal Information Act (POPIA); and
• Our Privacy Policy

By using the Website, you consent to such processing.

14. AMENDMENTS

We reserve the right to amend these Terms and Conditions at any time.

Continued use of the Website constitutes acceptance of the updated Terms.

15. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

16. CONTACT DETAILS

EcoCore Trading CC t/a Core Pack

Email: sales@corepac.co.za

Website: https://www.corepack.co.za