PRIVACY POLICY

EcoCore Trading CC t/a Core Pack

Last updated: 02 January 2026

1. INTRODUCTION

EcoCore Trading CC t/a Core Pack (“Core Pack”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Policy applies to information collected through our website:
https://www.corepack.co.za

By using our website or placing an order, you consent to the practices described in this Policy.

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

2.1 Information you provide directly

• Name and surname
• Email address
• Telephone number
• Delivery and billing address
• Payment-related information (processed securely by third-party payment providers)
• Order history and correspondence

2.2 Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring URLs

This information is collected through log files, cookies, and analytics tools and is generally non-identifying.

3. HOW WE USE YOUR INFORMATION

We use personal information to:

• Process and fulfil orders
• Communicate with you regarding orders or enquiries
• Provide customer support
• Improve our website, products, and services
• Comply with legal and regulatory obligations
• Prevent fraud and unauthorised access

We do not sell or trade your personal information.

4. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies to enhance user experience and analyse website performance.

Cookies may be used to:

• Remember preferences
• Track website usage
• Improve functionality

You can control or disable cookies through your browser settings.
Disabling cookies may affect website functionality.

5. GOOGLE ANALYTICS & ADVERTISING

We use Google Analytics to understand how visitors use our website.
Google Analytics uses cookies to collect non-personal information about website usage.

We may also use Google Ads (including remarketing) to display advertisements to users who have previously visited our website.

Any data collected through these services is processed in accordance with:

• This Privacy Policy; and
• Google’s Privacy Policy: https://policies.google.com/privacy
• You may opt out of interest-based advertising via your browser or Google Ad Settings.

6. DISCLOSURE OF INFORMATION

We may share personal information with:

• Payment service providers
• Courier and delivery partners
• Website hosting and IT service providers
• Legal or regulatory authorities where required by law

All third parties are required to process personal information lawfully and securely.

7. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

While we take all reasonable precautions, no online system is completely secure.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfil the purposes for which it was collected; or
• Comply with legal, tax, or accounting requirements

9. YOUR RIGHTS UNDER POPIA

In terms of POPIA, you have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Object to processing in certain circumstances
• Withdraw consent where applicable

Requests can be made by contacting us at info@corepac.co.za

10. CHILDREN’S INFORMATION

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us and we will promptly remove it.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies before providing personal information.

12. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.
Continued use of the website constitutes acceptance of the revised Policy.

13. CONTACT DETAILS

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

EcoCore Trading CC t/a Core Pack

Email: info@corepac.co.za

Website: https://www.corepack.co.za